This is the User Agreement for ThermaSoft Limited, registered address 15 Osprey Walk, Buckingham, Buckinghamshire MK18 7JA. In this Agreement, "ThermaSoft", "we", "us" or "our" will be deemed to refer to ThermaSoft Limited and ‘the customer’, ‘you’ or ‘’your’ will refer to any person placing an order on this website.


When you buy goods from this website, you are entering a legally binding contract that you are presumed to have read, understood and agreed with. You are making an offer to purchase the goods that make up your order based on the terms and conditions outlined below.




We will email you to confirm that your order has been received by us to the email address you provided in association with your ThermaSoft account. This is not confirmation that your order has been accepted. Our acceptance of your order takes place on the dispatch of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause 3. You will receive a follow-up email once your order is dispatched. We must receive payment in whole for the price of the goods you order before your order can be accepted. Your credit/debit card account will be authorised and your payment processed when your order is placed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice (Errors & Omissions Excepted).




An appropriate delivery charge will be added to your order value. For exact delivery charges and options please click this link to our delivery information page.  All dates quoted for delivery are estimated and may be subject to change. We cannot accept liability for any loss or damage on deliveries that take place at any time other than the estimated delivery date and cannot be held responsible for any delays once the goods have left us and are in the possession of the delivery carrier. Please note that it may not be possible for us to deliver to some locations.


If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.





From time to time our site may contain technical inaccuracies or typographical errors.

We take every caution to ensure that the description and specification of our products are correct at the time of publication. However, specifications and descriptions of products on this website are intended to provide only a general product description and are not intended to be binding.


In addition, while the printed or online reproduction of ThermaSoft product colours reflect the true colour as accurately as possible, we cannot accept any responsibility for colour variations caused by any browser software or computer system on which the products are viewed.




We take care to ensure that all items in our current range are displayed on this website and aim to hold stock of all styles and sizes whilst a product is a part of an active range. Occasionally an item may be out of stock and this will be highlighted in your shopping basket. You can choose to receive a notification email to inform you when the item you wish to purchase is returned to stock. The stock status of the items you order will also be shown clearly on your order confirmation.




You may cancel your contract with us for the goods you order at any time within seven working days from the date you receive the ordered goods and to receive a refund for the cost of the goods. Refunds can only be made to the original purchaser’s card and you will need to return the item to us by recorded/registered post at your own cost.




We reserve the right to cancel the contract between you and ThermaSoft if:

- We have insufficient stock to deliver the goods you have ordered;

- We do not deliver to your area; or

- One or more of the items you ordered was listed at an incorrect price due to a typographical error

If we do cancel your contract you will notified by email or by telephone, and we will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.




If you are not entirely satisfied with the products that you have purchased from ThermaSoft you may return them to us within 30 days of receipt and we will offer you an exchange or a refund. Returned goods must be returned to us in a complete unused condition, unwashed and with the original packaging.


Items found to be faulty can be returned outside this period but please take extra care to read our Product Care Information page and to follow the specific care instructions provided with your purchase. We cannot accept an item returned to us as faulty if the correct product care instructions have not been followed or if the damage caused to the product has been clearly caused by wear and tear or misuse. Return of an item is at your own cost unless the item is faulty. For your convenience, further information is provided on our Returns page.




All prices quoted set out in our website are accurate at the time of publication but are subject to change. Prices are quoted and billed in pounds sterling (£) and are inclusive of UK sales tax (VAT) at the current rate. VAT will also be included on any orders being despatched to any member state of the EU. You are responsible for the payment of any required customs or import duties when the package reaches its destination country.




Promotional discount codes may occasionally be published by us (or through third parties) which may apply in respect to purchases made though this website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts, including sale prices. Minimum spend or other requirements may apply. ThermaSoft will advise of any such restrictions when publishing their offer. We cannot be held responsible for third-party provision of offer codes that do not advise of any associated terms.




If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email or telephone of the problem within 7 working days of the delivery of the goods in question.


If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

- to make good any shortage or non-delivery; or

- to replace any goods that are damaged or defective; or

- to refund to you the amount paid by you for the goods in question in whatever way we choose.


While ThermaSoft Limited uses reasonable endeavours to ensure that all information provided on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness.

ThermaSoft Limited will not be responsible for any errors or omissions or for the results arising from such.


ThermaSoft Limited takes all reasonable steps to ensure a fast and reliable service but cannot guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.


We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


Privacy: You acknowledge and agree to be bound by the terms of our Privacy Policy


This website and these Terms & Conditions have been designed for use within The United Kingdom. Every transaction is deemed to be completed within the United Kingdom and shall be governed by and interpreted in accordance with English Law.


We reserve the right to change the Conditions from time to time, and your continued use of the Website shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.


Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.




ThermaSoft Limited is the operator of www.ThermaSoft.co.uk. All trademarks and page contents (including product or range names, illustrations, written text, designs or logos) contained herein are the property of ThermaSoft Limited. ALL RIGHTS RESERVED. No permission is given by us in respect to the copying, modification, reproduction or distribution of any material contained within this website and such use may constitute an infringement of the owners’ rights.




ThermaSoft Limited
15 Osprey Walk


MK18 7JA


Registered in England; Company Registration Number 07909 598